Class Policies

class policies

COVID cancellation POLICY

You can cancel your reservation for a full refund, up to 24 hours before the date and time of the event. Cancellation requests made within 24 hours of the class date/time will incur a $25 cancellation fee. Please email  annakurtz@pittsburghglasscenter.org with any cancellation requests. 

If you have been experiencing symptoms of COVID-19 or have been exposed to someone diagnosed with or exhibiting symptoms of COVID-19, please stay home. We will offer you a full refund if you let us know at least 24 hours in advance and look forward to welcoming you at a later date.

READ MORE ABOUT OUR COVID POLICIES
 

MINIMUM ENROLLMENT

All all classes are subject to minimum and maximum enrollment. If PGC cancels a class, students will be notified via email and offered another class, account credit, or a full refund. PGC is not responsible for non-refundable airline tickets or other travel costs.

Inclement Weather Policy (ALL CLASSES)

PGC rarely cancels classes or closes for weather. If a class or workshop is canceled, we will notify the enrolled students by phone as soon as possible. We understand that students come from far away places to learn at PGC and that weather can vary dramatically between areas. We do not want anyone to get into a situation that they feel is unsafe. If you are concerned about traveling to a class that is not canceled, call or email us and we will do all we can to reschedule or accommodate you.

Make-it-now, Make-It-A-Date, Gather and Brew

  • Age Requirements:  Unless otherwise noted, all ages are welcome.
  • Cost and Payment: Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full.
  • Refunds and Cancellations:  If student cancellation is received 14 days prior to class start date, you will receive a full refund less a $10 cancellation fee. If cancellation is received less than 14 days but more than 7 days prior to the class start date, you will receive a 50% refund, less a $10 cancellation fee. There is no refund for cancellations received 7 or fewer days before the class start date.
  • Student Requested Transfers: If student requested transfer is received 7 days prior to class start date, student will be transferred without fees into the requested class if space is available.  There are no transfers available for requests received 7 or fewer days before the class start date.

WORKSHOPS

  • Age Requirements:  Unless otherwise noted, you must be at least 14 years old to take a class or workshop.
  • Cost and Payment:   Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full.
  • Refunds and Cancellations:  If student cancellation is received 30 days prior to class start date, you will receive a full refund less a $10 cancellation fee. If cancellation is received less than 30 days but more than 14 days prior to the class start date, you will receive a 50% refund, less a $10 cancellation fee. There is no refund for cancellations received 14 or fewer days before the class start date.
  • Student Requested Transfers: If student requested transfer is received 14 days prior to class start date, student will be transferred without fees into the requested class if space is available.  If student requested transfer is received less than 14 days but more than 7 days prior to the class start date, student will be transferred into the request class if space is available in addition to being charged a $25 transfer fee.  There are no transfers available for requests received 7 or fewer days before the class start date.

Multi-Week Classes (8-Week Classes, 4-Week Classes)

  • Age Requirements: Unless otherwise noted, you must be at least 14 years old to take a class or workshop.
  • Cost and Payment:  Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full.
  • Refunds and Cancellations:  If student cancellation is received 30 days prior to class start date, you will receive a full refund less a $10 cancellation fee. If cancellation is received less than 30 days but more than 14 days prior to the class start date, you will receive a 50% refund, less a $10 cancellation fee. There is no refund for cancellations received 14 or fewer days before the class start date.
  • Student Requested Transfers: If student requested transfer is received 14 days prior to class start date, student will be transferred without fees into the requested class if space is available.  If student requested transfer is received less than 14 days but more than 7 days prior to the class start date, student will be transferred into the requested class if space is available in addition to being charged a $50 transfer fee.  There are no transfers available for requests received 7 or fewer days before the class start date.
  • Missed Class / Makeup Policy:  Due to the sequential and team-based nature of 8-week courses, PGC discourages missing class. If a student misses the first class and gives advanced notice, it is possible, but not guaranteed, that an accommodation can be made to retain the student's enrollment. If a student fails to attend the first two classes, the student's enrollment will be cancelled by PGC and a refund will not be provided. PGC does not guarantee make-up opportunities for classes missed during the session. However, students may be granted one hour of open studio time per missed class for a maximum of 2 hours per 8-week session (not per course), only with advance notice of absences. This hour must be utilized during the open studio time available in the studio for that class. Please let your instructor know at least 24 hours in advance if you cannot make it to class. For emergency and/or last minute cancellations, please call the front desk at 412-365-2145. There are no make-up opportunities available for 4-week or SiO2 courses.

sio2 multi-week Classes

  • Age Requirements: Unless otherwise noted, you must be a rising 6th grader to take a class or workshop. Students that are younger than rising 6th graders will be turned away on the first day of class.
  • Cost and Payment:  Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full.
  • Refunds and Cancellations: If student cancellation is received 30 days prior to class start date, you will receive a full refund less a $10 cancellation fee. If cancellation is received less than 30 days but more than 14 days prior to the class start date, you will receive a 50% refund, less a $10 cancellation fee. There is no refund for cancellations received 14 or fewer days before the class start date.
  • Student Requested Transfers: There are no transfers available for this class.
  • Missed Class/Make-up Policy: There are no make-up opportunities available for SiO2 courses.

Multi-Day Intensive Classes

  • SPECIAL NOTE: For those in countries affected by travel bans or restrictions due to COVID-19 (Coronavirus), we will be offering 100% refunds on any summer registration cancellations. Currently, this includes the following countries: Mainland China, South Korea, Japan, Italy, & Iran.
  • Age Requirements: Unless otherwise noted, you must be at least 18 years old to take a class or workshop.
  • Cost and Payment:  Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full. Membership discount does not apply. Summer intensive class prices increase to $850 on February 1 and $900 on April 15.
  • Refunds and Cancellations: If a cancellation is received 30 days prior to class start date, you will receive a refund less a $240 cancellation fee. There is no refund for cancellations received less than 30 days before the class start date. There are no exceptions to this cancellation policy. Please note that all classes are subject to minimum and maximum enrollment. If PGC cancels a class, students will be notified (via email) and offered another class, account credit, or a full refund. PGC is not responsible for non-refundable airline tickets or other travel costs.
  • Student Requested Transfers: If student requested transfer is received 30 days prior to class start date, student will be transferred without fees into the requested class if space is available.  There are no transfers available for requests received fewer than 30 days prior to class start date.

SiO2 Teen Boot Camp

  • Age Requirements: Unless otherwise noted, you must be a a rising 6th grader to take a class or workshop.
  • Cost and Payment:  Full class payment is required to secure placement in any class. Classes are filled on a first come, first served basis until full.
  • Refunds and Cancellations:   If a cancellation is received 30 days prior to class start date, you will receive a refund less a $240 cancellation fee. There is no refund for cancellations received less than 30 days before the class start date. There are no exceptions to this cancellation policy. Please note that all classes are subject to minimum and maximum enrollment. If PGC cancels a class, students will be notified (via email) and offered another class, account credit, or a full refund. PGC is not responsible for non-refundable airline tickets or other travel costs.
  • Student Requested Transfers:  There are no transfers available for this class.

Privately Scheduled Groups/Activities/Lessons

  • Cost / Payment / Refunds:  All deposit payments are final. For cancellations received more than 30 days prior to scheduled date, bookings receive a full refund less the deposit payment. There is no refund or transfer for cancellations received 30 or fewer days before the class start date. 

    To cancel a class, call 412-365-2145 or log into your account online.