class policies
COVID-19
If you have been experiencing symptoms of COVID-19 or have been exposed to someone diagnosed with or exhibiting symptoms of COVID-19, please stay home and contact us as soon as possible. We will offer a full refund and look forward to welcoming students at a later date. READ MORE ABOUT OUR COVID POLICIES
Covid 19 Vaccination and Mask Policies
In accordance with the most recent guidelines from the Centers of Disease Control and Prevention (CDC), facial coverings and masks will no longer be required for activities at Pittsburgh Glass Center starting April 1, 2022. Pittsburgh Glass Center fully supports and encourages any student, staff, or visitor who chooses to wear a mask at PGC.
We will continue to require all students (5+) participating in on-site activities to be fully vaccinated against COVID-19 or to have tested negative for COVID-19 within 72 hours of their class time. By registering for a course you agree to adhere to this policy, but you do not need to provide proof when arriving for your course.
LATE FEE
If you expect to be late to your activity, please contact our front desk at 412-365-2145 x201. If you are unable to speak with someone please leave a voicemail. Because of our schedule at PGC, we need everything to run according to the timeline outlined in advance. For every 30 minutes that a group starts late, PGC charges an additional $25 that must be paid before the start of the activity.
refunds and cancellations
PGC’s refund and cancellation policy varies depending on the type of class or workshop. Please see the details below on the refund and cancellation policy that apply to your specific activity. If you need to cancel, please contact: 412-365-2145 OR glassinfo@pittsburghglasscenter.org. If you are calling to transfer into another class or workshop, please have your secondary choice ready. Please note, PGC reserves the right to update these policies at any time.
Make-It-Nows, Date Nights, and Introductory Workshops
If a student cancellation request is received:
72 hours or more prior to the scheduled workshop:
Student may drop the class and receive a full refund or the option to transfer into a new activity where space is available, with no cancellation fee.
Within 72 hours of the scheduled workshop:
No refund available. Student may transfer into a new activity if space is available, less a cancellation fee per registrant:
$25 – Extended Workshop
$15 – 2-Hour Workshop
$10 – Make-It-Now
Multi-Week Classes
If a student cancellation request is received:
1 week prior to the class start date:
Student may drop the class and receive a full refund less a $10 cancellation fee or option to transfer into a new activity if space is available, with no cancellation fee.
Within 1 week of the class start date:
No refund available, but student may transfer into a new activity if space is available, less a $50 cancellation/transfer fee per registrant.
Week-Long Intensive Classes
If a student cancellation request is received:
30 or more days prior to class start date:
Student may drop the class and receive a refund, less a $250 cancellation fee. Student has the option to transfer into a new activity, if space is available, with no cancellation fee applied.
Up to 1 week prior to class start date:
No refund available, but student may transfer into a new activity if space is available, less a $250 cancellation/transfer fee per registrant.
Less than 1 week prior to class start date:
Due to the resources required for our Intensive classes, we are unable to offer a refund or transfer the student to a new activity on this timeframe.
** If you have a special circumstance that requires you to cancel your travel plans, please call 412-365-2145 directly.
There are no exceptions to this cancellation policy. Please note that all classes are subject to minimum and maximum enrollment. If PGC cancels a class, students will be notified (via email) and offered a transfer into another class of the student’s choosing , or a full refund. PGC is not responsible for non-refundable airline tickets or other travel costs. If a student does not show up for their first day of class, or scheduled workshop and does not communicate with PGC prior to their absence, we are unable to offer a refund, or a transfer to a new activity .
INCLEMENT WEATHER POLICY
PGC rarely cancels classes or closes for weather. If a class or workshop is canceled, we will notify the enrolled students by phone as soon as possible. We understand that students come from far away places to learn at PGC and that weather can vary dramatically between areas. We do not want anyone to get into a situation that they feel is unsafe. If you are concerned about traveling to a class that is not canceled, call or email us and we will do all we can to reschedule or accommodate you.
Please email glassinfo@pittsburghglasscenter.org or call our front desk at 412-365-2145 with any questions.