class policies
LATE FEE
If you expect to be late to your activity, please contact our front desk at 412-365-2145 x201. If you are unable to speak with someone please leave a voicemail. Because of our schedule at PGC, we need everything to run according to the timeline outlined in advance. For every 30 minutes that a group starts late, PGC charges an additional $25 that must be paid before the start of the activity.
refunds and cancellations
If student cancellation is received 14 days prior to class start date, you will receive a full refund less a $10 cancellation fee. If cancellation is received less than 14 days but more than 7 days prior to the class start date, you will receive a 50% refund, less a $10 cancellation fee. There is no refund for cancellations received 7 or fewer days before the class start date.
Student Requested Transfers
If student requested transfer is received 8 days prior to class start date, student will be transferred without fees into the requested class if space is available. If student requested transfer is received less than 7 days but more than 2 days prior to the class start date, student will be transferred into the request class if space is available in addition to being charged a $25 transfer fee. There are no transfers available for requests received 2 or fewer days before the class start date.
INCLEMENT WEATHER POLICY
PGC rarely cancels classes or closes for weather. If a class or workshop is canceled, we will notify the enrolled students by phone as soon as possible. We understand that students come from far away places to learn at PGC and that weather can vary dramatically between areas. We do not want anyone to get into a situation that they feel is unsafe. If you are concerned about traveling to a class that is not canceled, call or email us and we will do all we can to reschedule or accommodate you.
COVID-19
If you have been experiencing symptoms of COVID-19 or have been exposed to someone diagnosed with or exhibiting symptoms of COVID-19, please stay home and contact us as soon as possible. We will offer a full refund and look forward to welcoming students at a later date. READ MORE ABOUT OUR COVID POLICIES
Please email annakurtz@pittsburghglasscenter.org or call our front desk at 412-365-2145 with any questions.